Become an expert guide at Denver Adventures and Zipline Tours! Lead clients through an exhilarating 6-zipline and 4-zipline experience at our outdoor facility. With your expert knowledge and guidance, guests will have an unforgettable adventure. As a zipline safety expert, you have a crucial role in providing an enjoyable experience for all participants. With your expertise and attention to detail, you ensure the smooth operation of our ziplines. Your responsibilities include maintaining safety protocols and monitoring equipment for optimal performance.

Job Title: Zipline Guide

Job Overview:
Expertly lead adventurous zipliners through thrilling activities at Denver Adventures and Zipline Tours. With safety as a top priority, our experienced Zipline Guides provide a fun and engaging outing for all. Book a tour now and experience the rush of ziplining with confidence.  As a Zipline Guide at Denver Adventures and Zipline Tours, you’ll prepare and support participants throughout the course. Utilize your strong communication and customer service skills while prioritizing safety.

Key Zipline Guide Responsibilities:

1. Safety Checks and Equipment:
   • As a guide, you will perform thorough safety checks on all equipment, including harnesses, helmets, and safety lines, before use.
   • As a guide, you will properly fit each person with necessary safety gear, providing peace of mind and a worry-free experience.
   • As a guide, you will ensure our zipline course is ready for action. We diligently inspect and report any issues before the first tour of the day.

2. Practice Line Instructions:

1. • As a guide, you will provide zipline participants with a comprehensive briefing on safely navigating the course.
   • As a guide, you will ensure client safety and understanding with thorough explanations of our safety procedures, equipment usage, and emergency protocols before embarking on the tour.
   • As a guide, you will expertly answer any questions or concerns from zipline participants, ensuring that they are fully prepared for their adventure.

3. Guiding and Monitoring Participants:

1. • Lead groups of zipline participants through the zipline course, ensuring they are following safety protocols.
   • Assist zipline participants on and off the ziplines, ensuring a smooth transition between each zipline.
   • Monitor zipline participants while they are on the course to ensure proper behavior and safety.

4. Customer Service:

1. • Deliver a positive and engaging customer experience by creating a friendly and enthusiastic atmosphere that is welcoming to everyone.
   • Provide clear instructions and guidance to help participants feel confident and comfortable.
   • Handle any concerns or issues with professionalism and a calm demeanor.

5. Communication:

1. • Communicate effectively with team members to ensure smooth operation of the zipline course.
   • Use radios or other communication tools such as GroupMe, to stay in contact with other guides and staff.

6. Emergency Response:

1. • Be prepared to respond to emergencies, accidents, or injuries by following company procedures.
   • Provide basic first aid or seek medical assistance when necessary.
   • Keep calm and assist in evacuation procedures if needed.

7. Course Maintenance:

1. • Assist the site manager in keeping the zipline area clean and orderly by performing safety checks before the 1st tour of the day.
   • Notifying the site manager of any maintenance that needs to be performed.

8. Physical Requirements:

• • Ensure that all zipline participants are physically able to use the zipline and follow the necessary requirements.
  • Ensure that each zipline participants weighs between 40lbs and 245lbs.  We preform a weight check at check-in.
  • Be prepared to lift 75lbs throughout tours, assist zipline participants who may need help, and perform physical tasks in various weather conditions.

Skills and Qualifications:

• Physical fitness: Ability to perform physical tasks and endure various weather conditions.
• Strong communication skills: Clear and effective verbal communication with participants and team members.
• Customer service orientation: Friendly, approachable, and dedicated to creating a positive experience.
• First aid and CPR certification: Required by all zipline staff.
• Team player: Ability to work well with other guides and staff members.
• Problem-solving: Ability to handle unexpected situations and think on your feet.
• Attention to detail: Ensuring all safety and operational procedures are followed accurately.

Preferred Qualifications:

• Previous experience in outdoor recreation, adventure tourism, or zipline operations.
• Experience in leadership or guiding roles.
• Knowledge of safety and rescue techniques.

Working Conditions:

• Outdoor work in various weather conditions (sun, rain, wind, etc.).
• Flexible hours, including weekends and holidays.  No vacations planned(longer then 2-3 days consecutively) between Memorial Day and Labor Day.
• Interaction with people of all ages, including families, school groups, and adventure tourists.

Salary and Benefits:

Starting compensation for a Zipline Guide at Denver Adventures and Zipline Tours is $45/tour for your first 100 tours. After you complete 100 tours, you will receive a $1000 bonus and then be paid $55/tour after. Tour length averages between 1.5hr-3hrs. Benefits include optional health insurance after 60 days of employment, six friends and family passes to use through out the year(restrictions apply), 1/2 off merchandise, and opportunities for tips.

This essential role boasts the perfect mix of adventure and people skills. Ideal for outdoor enthusiasts, you’ll use your strong interpersonal skills to ensure everyone has a safe and enjoyable experience. Become a valuable part of a team dedicated to fun and safety for all!

Easily apply for the zipline guide position by filling out the application below. Take the first step towards achieving your career goals!

Lead outdoor adventures with confidence as the Denver Adventures Guide. Enjoy the mountains while biking, hiking, and snowshoeing. Experience the thrill of exploring nature while safely guiding groups. Become an expert in outdoor activities and lead unforgettable adventures. Our highly experienced leaders prioritize safety, enjoyment, and education on all outdoor excursions. With expert knowledge of local trails, weather conditions, and leadership, participants can confidently explore diverse terrains.

Job Title: Mountain Bike, Hiking, and Snowshoeing Adventure Guide

Job Overview:
Experience the great outdoors as a Denver Adventures Mountain Bike, Hiking, and Snowshoeing Adventure Guide! Lead and guide groups on exciting adventures, while sharing your expertise and providing a fun and educational experience. As a knowledgeable guide, you’ll expertly navigate local trails, teach safety protocols, and provide equipment instruction for each activity.

Key Responsibilities:

1. Pre-Adventure Briefing:
   • Ensure all guests have filled out the appropriate liability waiver before starting the adventure.
   • Provide participants with a thorough orientation before each activity, including safety instructions, equipment usage, and specific local trail information.
   • Inform participants of weather conditions, difficulty levels of the trail, and what to expect during the adventure.
   • Ensure that all participants have appropriate gear (e.g., helmets, shoes, water, clothing) and that it fits properly.

2. Leading and Guiding Adventures:

1. • Lead groups on mountain biking, hiking, or snowshoeing tours through various terrains such as forests, mountains, or snow-covered landscapes.
   • Keep the group engaged, maintaining an appropriate pace for participants’ skill levels while ensuring safety.
   • Ensure that participants are following safe practices, particularly in challenging conditions or difficult terrain.

3. Safety and First Aid:

1. • Monitor group safety throughout the activity, assessing environmental risks such as wildlife, weather, and terrain hazards.
   • Perform safety checks on all equipment (e.g., mountain bikes, snowshoes) before and after each activity and report necessary maintenance.
   • Provide first aid if necessary and have the ability to respond to emergencies quickly, including knowledge of evacuation procedures.
   • Ensure participants follow safety guidelines such as staying on designated trails and respecting nature.

4. Customer Engagement and Education:

1. • Share knowledge about the local environment, wildlife, flora, and geography, making the adventure both fun and educational.
   • Foster a positive, welcoming atmosphere that encourages a sense of adventure while providing excellent customer service.
   • Provide encouragement and support, helping participants feel confident and comfortable, especially beginners.

5. Group Management and Communication:

1. • Manage group dynamics by maintaining clear communication with participants and other staff members.
   • Address participant concerns or issues professionally, ensuring a positive experience for everyone.
   • Use radios or other communication tools to stay in contact with other guides or base staff.

6. Trail Maintenance and Condition Awareness:

1. • Regularly assess trail conditions to ensure the route is safe for biking, hiking, or snowshoeing.
   • Report trail hazards or environmental concerns to management.

7. Equipment Management:

1. • Inspect and maintain all equipment used for activities (mountain bikes, snowshoes, etc.) to ensure they are in good working condition.
   • Assist participants in adjusting and using equipment, providing instruction on how to handle specific gear.
   • Ensure that all necessary equipment is cleaned, stored properly, and ready for use after each activity.

8. Physical Fitness and Personal Health:

1. • Maintain personal fitness levels to effectively guide tours in varying weather conditions and challenging terrain.
   • Demonstrate the required physical abilities for the activities, which may include biking up steep hills, long hikes, or navigating through deep snow.
   • Lead by example in terms of safety and self-care during the activity (e.g., hydration, rest).

Skills and Qualifications:

• Physical Fitness: Ability to navigate challenging trails and terrain, lift equipment, and maintain energy levels during long trips.
• Outdoor Knowledge: Strong understanding of outdoor adventure activities (mountain biking, hiking, snowshoeing) and the surrounding environment.
• First Aid and CPR Certification: Ability to respond to medical emergencies, injuries, and provide basic first aid.
• Leadership Skills: Capable of leading a group safely and keeping participants motivated and engaged throughout the activity.
• Communication Skills: Ability to provide clear, concise instructions and share knowledge with participants in an engaging way.
• Customer Service: Enthusiastic, friendly, and able to create a positive and enjoyable experience for clients.
• Problem-Solving Skills: Ability to handle unexpected situations such as weather changes, mechanical issues, or participant challenges.

Preferred Qualifications:

• Previous experience in guiding outdoor adventure activities (mountain biking, hiking, snowshoeing).
• Familiarity with the local region, its trails, and conditions.
• Wilderness First Responder (WFR) or Wilderness First Aid (WFA) certification.
• Previous teaching or guiding experience with groups of varying skill levels.
• Proficiency in mechanical repairs for bikes or snowshoes.

Working Conditions:

• Outdoor Environment: Work in various weather conditions, including rain, snow, and sun, often in remote or rugged terrain.
• Variable Schedule: Flexibility is needed as tours may take place during weekends, holidays, last minute, or at different times of day, depending on seasonality and weather.
• Physical Demands: This role requires stamina and physical fitness, with long periods of activity, walking, cycling, or snowshoeing over challenging terrain.

Salary and Benefits:

Denver Adventures Adventure Guide salary vary depending on number of clients, location and experience, with opportunities for tips. Benefits include optional health insurance after 60 days of employment, six friends and family zipline passes to use through out the year(restrictions apply), 1/2 off merchandise, and the chance to work in beautiful natural environments.

This position is perfect for individuals who are passionate about outdoor activities. Enjoy the rewards of exploring nature with others, while using your talent and people skills to create unforgettable experiences.

Take the first step to becoming a guide by filling out the application below. Showcase your expertise and share your knowledge with others in a professional and informative manner. Take the first step towards becoming a recognized industry expert by applying today.

The Denver Adventures – Zipline Tours Office Assistant is an essential part of our adventure company, providing administrative support and facilitating communication between staff, clients, and suppliers. With their help, we ensure a seamless experience for our customers and efficient operations for our team.This office assistant helps with booking and scheduling adventure activities and managing office supplies, while also maintaining records. Ideal for organized and efficient individuals with strong communication and multitasking abilities.

Job Title: Denver Adventures – Zipline Tours Office Assistant

Job Overview:
The Denver Adventures – Zipline Tours Office Assistant streamlines operations by managing bookings, answering inquiries, and coordinating with guides. This role also handles office paperwork, monitors guide paperwork compliance, and supports departments to ensure excellent service for clients and employees.

Key Responsibilities:

1. Customer Support and Communication:
   • Answer phone calls, emails, and inquiries from clients regarding adventure activities, booking processes, and general information.
   • Provide excellent customer service, assisting with booking reservations, answering questions, and providing information about available tours, packages, and schedules.
   • Answering the phone during operating hours 8am to 8pm.  Days will rotate between staff.  If there are no tours or tours get done early for the day, you will be able to take the phone home with you, instead of staying at the office to answer it, if you agree to answer it at home.
   • Answer online chats that come in.
   • Help resolve customer complaints or issues professionally and effectively, ensuring a positive experience.

2. Booking and Scheduling:

1. • Process reservations and bookings for various adventure activities (e.g., hiking, biking, ziplining, etc.), ensuring that all details are correctly logged.
   • Update the calendar and coordinate with guides and activity leaders to schedule tours, ensuring availability and accurate customer information is communicated.
   • Making sure all zipline clients weigh between 40lb and 245lbs and are in good physical condition by asking them over the phone.
   • Booking 3rd party adventures with our partners.
   • Manage booking systems, ensuring data is up-to-date and accurate for both clients and staff.
   • Contacting clients if there are issues with their tour such as not enough people, weather related issues, payment issues, etc.

3. Administrative Support:

1. • Handle day-to-day office tasks, including tour preparation, such as getting cameras ready, filling water bottles and making sure the calendar is up to date for the next few days.
   • Maintain records of client information, activity schedules, employee schedules, and any other relevant office documentation.
   • Assist in preparing and processing invoices, receipts, and payments by going through the booking system and making sure all tours are accepted for the next few days.
   • Organize and maintain office supplies, ensuring there is adequate stock of necessary materials like brochures, paperwork, and equipment for office use. Prior purchasing approval is mandatory.
   • Filling the adventure vans up with gas.
   • Signing and approving the guide paperwork.

4. Social Media and Marketing Support:

1. • Assist in managing the company’s social media accounts(Facebook, instagram, etc), including posting content, engaging with followers, and promoting upcoming events or special offers.
   • Help create and distribute promotional materials such as brochures, flyers, or newsletters.  You get a 10% commission on any groups that you bring to the company of 10+ people.  Commission is paid after the tour is completed.

5. Event and Tour Coordination:

1. • Assist in organizing special events, tours, and group activities, ensuring that all logistics are in place for smooth operations.
   • Communicate with management, guides and clients to confirm event or tour details, including weather considerations, equipment needs, and group sizes.
   • Help coordinate transportation and other logistics when required for group tours or special packages.

6. Financial Administration:

1. • Process payments over the phone, online and assist with cash handling procedures for tour and merchandise sales.
   • Help manage client deposits, refunds, and account balances, by going through the booking system for the next few days/weeks.

7. Team Support and Collaboration:

1. • Support other office staff members, guides and the management team in day-to-day tasks, assisting wherever necessary to ensure the business runs smoothly.
   • Help with the onboarding process of new staff, including training on office systems, booking systems, driving 15 passenger vans and company specific protocols.
   • Communicate effectively with guides and other team members to ensure everyone is informed and prepared.
   • Giving the bartender next door an hour break between checking in tours.

8. Office Organization and Cleanliness:

1. • Ensure that the office environment remains organized and clutter-free.
   • Making sure the office, hallway, bathrooms and other company floors are cleaned nightly.
   • Cleaning bathrooms and taking garbage out nightly.
   • Preforming the weekly and daily cleaning check-list.
   • Watering plants when needed.
   • Filling up water bottles.
   • Washing zipline gloves daily.
   • Cleaning out coolers.
   • Other day to day cleaning tasks.
   • Restocking gift shop daily.

9. Inventory Management:

1. • Keep track of merchandise.
   • Report any inventory shortages to the appropriate person.

Skills and Qualifications:

• Strong Communication Skills: Excellent verbal and written communication skills to interact with clients, staff, and suppliers.
• Organizational Skills: Ability to handle multiple tasks, prioritize efficiently, and manage time effectively.
• Customer Service Orientation: Friendly, approachable, and dedicated to providing great customer experiences.
• Problem-Solving Skills: Ability to handle customer inquiries, resolve issues, and keep operations running smoothly.
• Attention to Detail: Accuracy in data entry(emails, client information, record-keeping, and scheduling.
• Proficiency in Office Software: Familiarity with office tools such as Microsoft Office Suite (Word, Excel, Outlook) or equivalent, as well as booking and scheduling software.  Familiarity with Xola a huge plus.
• Multitasking Ability: Ability to manage various tasks at once, especially during peak booking times or busy seasons.
• Adaptability and Flexibility: Ability to work in a dynamic, fast-paced environment where no two days are the same.
• Interest in Adventure Activities: A passion for the outdoors and adventure sports is a plus.  Interested in being trained as a back-up zipline guide.

Preferred but not required Qualifications:

• Previous administrative or office assistant experience, preferably in the tourism, hospitality, or outdoor adventure industry.
• Basic knowledge of booking and reservation systems.
• Familiarity with social media platforms and marketing practices.

Working Conditions:

• Office Environment: Typically based in an office setting, but may involve occasional outdoor tasks or special tasks such as breaking the bartender next door.
• Flexible Hours: This role may require long days and weekend work, especially during peak booking seasons or busy periods.
• Collaborative Atmosphere: Work in a close-knit team where communication and teamwork are key to success.
• Fast-Paced: The role may require flexibility and the ability to manage many tasks at once, particularly during busy seasons.

Salary and Benefits:

Starting salary for the Denver Adventures office assistant position is $18/hr.  Benefits include optional health insurance after 60 days of employment, six friends and family zipline passes to use through out the year(restrictions apply), 1/2 off merchandise, and the chance to work in beautiful natural environments.

The perfect opportunity for an organized, people-oriented individual! Join our team and play a crucial role in supporting outdoor adventures while keeping the office running seamlessly. A dynamic and exciting position for those eager to make a difference.

Experience the thrill of adventure as a Shuttle Driver and Adventure Tour Guide all in one with Denver Adventures – Zipline Tours!  We are looking for a passionate and knowledgeable guide that will take clients on an exhilarating journey through nature, providing both transportation and expert commentary along the way. Help our clients explore new places and create unforgettable memories with our clients.

Job Title: Denver Adventures – Zipline Tours Shuttle Driver / Adventure Tour Guide

Job Overview:
The Denver Adventures – Zipline Tours shuttle driver will transport clients to and from their adventures with ease and convenience. Let the clients enjoy the beautiful scenery while leaving the driving to us.  Clients will experience the thrill of the outdoors without the hassle!  Join our team and experience the best of both worlds! Provide reliable, comfortable, and timely transportation while also sharing your passion for local history and landmarks. Be the knowledgeable tour guide that offers engaging and informative commentary, making your journey truly unforgettable.

Key Responsibilities:

1. Shuttle Transportation: Safely transport guests to various outdoor adventure destinations, ensuring timely arrival and adherence to all road safety regulations.

2. Tour Guide Services: Provide informative, engaging, and entertaining commentary on local Colorado history, landmarks, and attractions while en route to destinations.
3. Guest Assistance: Greet guests with a friendly attitude, assist with loading and unloading luggage, and ensure comfort during the ride.
4. Local Knowledge: Stay informed about local history, cultural landmarks, natural features, and other points of interest to offer insightful and accurate information to passengers.
5. Safety and Maintenance: Maintain a safe driving record, conduct regular vehicle inspections, and report any maintenance or repair issues. Follow all company policies regarding vehicle care and safety protocols.
6. Customer Service: Provide excellent customer service by ensuring that guests have a positive experience, answering any questions, and offering recommendations for local activities or dining options
7. Communication: Check the google calendar / booking system for shuttle schedules and managing timing to ensure smooth operations.  Check with office staff if you have any questions.
8. First Aid and Emergency Response: In case of an emergency, be prepared to act swiftly and appropriately, ensuring the safety and well-being of all passengers.

Skills and Qualifications:

• Customer Service Orientation: Friendly, approachable, and dedicated to providing great customer experiences.
• Problem-Solving Skills: Ability to handle customer inquiries, resolve issues, and keep operations running smoothly.
• Attention to Detail: Accuracy in data entry(emails, client information, record-keeping, and scheduling).
• Multitasking Ability: Ability to manage various tasks at once, especially during peak booking times or busy seasons.
• Adaptability and Flexibility: Ability to work in a dynamic, fast-paced environment where no two days are the same.
• Interest in Adventure Activities: A passion for the outdoors and adventure sports is a plus.  Interested in being trained as a back-up zipline guide.

Preferred but not required Qualifications:

• Previous experience, preferably in the tourism, hospitality, or outdoor adventure industry.
• Basic knowledge of surrounding areas
• Experience driving 15 passenger vans on mountain roads.

Shuttle Driver Environment Description

As a Shuttle Driver in our outdoor adventure transportation service, your work environment is primarily based within a 15-passenger van, but there will also be occasional outdoor tasks or special assignments. Here’s an overview of the physical and operational aspects of your environment:

Primary Work Setting: 15-Passenger Van

• Vehicle Interior: You will drive a 15-passenger van equipped with comfortable seating for guests, air conditioning or heating for climate control, and necessary safety features such as seat belts and a first aid kit. The interior should be kept clean, welcoming, and organized to ensure a pleasant ride for all passengers.
• Passenger Capacity: With up to 15 passengers per trip, the van offers ample space, but you may need to manage different group sizes or accommodate larger outdoor equipment (such as bikes, hiking gear, or luggage). Comfort, safety, and a friendly demeanor are key to providing a positive passenger experience.
• Driving Conditions: The van will be used for various trips, including short drives to nearby adventure locations or longer, scenic journeys. You should be comfortable driving through both urban and rural areas, with varying road conditions. Be prepared for occasional bumpy or narrow roads, especially if traveling to remote or off-the-beaten-path outdoor destinations.

Occasional Outdoor Tasks

While the majority of your work is based inside the shuttle van, there may be occasions where outdoor tasks are required, such as:

• Loading and Unloading Gear: Depending on the specific adventure or guest needs, you may be asked to assist passengers in loading or unloading outdoor gear like bikes or large backpacks. These tasks will be brief but require you to be physically able and willing to assist guests with their equipment.
• Vehicle Maintenance: Basic vehicle upkeep and cleaning may occasionally require you to step outside. You might need to perform routine checks, such as tire inspections, refueling, or ensuring the vehicle remains in optimal condition for the next trip.
• Guest Assistance: At destinations or when picking up passengers, you might help guests get in and out of the vehicle, assist with stowing their personal items, or provide directions to specific spots.

Special Tasks or Duties

• Special Events or Services: On occasion, you may be called upon to assist with specific tours, special events, or one-time activities that require additional coordination. This could involve:
  • Setting up equipment or supplies for an outdoor event.
  • Providing special assistance to guests (e.g., helping with mobility issues or accommodating a larger group).
• Custom Routes or Unique Requests: Depending on guest interests or special requests, you may instructed upon pre-approval from the office to occasionally adjust your route to include unique local sites or scenic spots, providing an added layer of adventure to the journey.

Physical Demands and Considerations

• Extended Time in Van: Most of your work will be driving the 15-passenger van, sometimes for extended periods. You must be prepared for long hours on the road, with breaks as needed. Maintaining focus and being able to handle different driving conditions (like winding mountain roads or heavy traffic) is crucial.
• Occasional Physical Activity: While the job is predominantly vehicle-based, you will need to assist with outdoor tasks like lifting gear, ensuring a safe and smooth ride, and helping passengers with boarding and deboarding the van. This requires a moderate level of physical stamina.

Weather and Environmental Factors

• Weather Conditions: The environment can vary from sunny days to rain or snow, depending on the season and region. When performing outdoor tasks, you’ll need to be prepared for changes in weather and dress accordingly.
• Scenic Routes and Outdoor Locations: Your driving routes may take you to some of the region’s most scenic outdoor locations, where the landscape and weather may dramatically change from one adventure site to another.

In summary, while the core of the job takes place in a comfortable and well-equipped 15-passenger van, you must be ready for occasional outdoor responsibilities and special tasks. The environment provides a mix of driving, customer service, and light outdoor work, with an ever-changing backdrop of outdoor adventure destinations.

Salary and Benefits:

Starting salary for the Denver Adventures Shuttle Driver position is $15/hr but ranges based on tour(s) guided.  Benefits include optional health insurance after 60 days of employment, six friends and family zipline passes to use through out the year(restrictions apply), 1/2 off merchandise, and the chance to work in beautiful natural environments.

The perfect opportunity for an organized, people-oriented individual! Join our team and play a crucial role in supporting outdoor adventures while keeping the adventures running seamlessly. A dynamic and exciting position for those eager to make a difference.

Take the first step to becoming a guide by filling out the application below. Showcase your expertise and share your knowledge with others in a professional and informative manner. Take the first step towards becoming a recognized industry expert by applying below today.